Streamlined mobile management for a nationwide consultancy

Since 1937, RPP has delivered quantity surveying, project management and construction consultancy services to blue-chip corporates and SMEs across a range of sectors, as well as those in the property and construction industries. With a 100-strong team operating from offices in London, Leeds, Bradford and Marlow, staying connected is essential. See how plan.com and partner One Connectivity helped RPP regain control of usage,simplify mobile management and stay connected.

Rising costs and poor support during the pandemic

During the first Covid-19 lockdown in March 2020, mobile usage across RPP surged as staff relied heavily on their phones. This caused monthly mobile bills to double to several thousand pounds, as users consistently exceeded their allowances for minutes and data.

The situation was made worse by slow support from theirprevious provider. It took three months to add a data bundle, and the businessstruggled to cancel unused connections – leaving them to absorb unnecessarycosts.

“We had so many issues with our previous supplier just notdealing with problems until plan.com and Partner, One Connectivity sorted itfor us,” says Dee Priestley, Group Business Manager. “Whereas before, every user had their own bolt-on and trying to manage it all was quite difficult, now we have a shared group bundle of 50 GB between 38 users and it’s great.”

RPP needed a provider who could act quickly, simplify management and offer real-time visibility and control.

A flexible, easy-to-use platform that cuts out the middleman

RPP became a plan.com customer in November 2020. With the introduction of my.plan, the business gained a centralised platform to monitor usage, manage allowances and streamline administration across its mobile account. “Recurring monthly costs are lower and using some ‘kit money’ received as part of the plan.com deal with One Connectivity, we were able to upgrade our handsets without major expense.”

The platform quickly proved itself indispensable – reducing reliance on support calls and giving Priestley full independence in managing the account.

“Previously I could only manage our mobile account by making a phone call, so my.plan has cut out the middleman. I get email and text alerts about usage too, but the platform is great because it’s so flexible and easy to use.”

Greater control and a smoother way to work

With my.plan, RPP now benefits from lower recurring costs, greater transparency and faster, more efficient mobile management. The platform saves significant time and reduces the risk of errors. “I can identify charges easily and pull up all the information I need, allocate cost centres and feed the information into our accounts system,” explains Dee.

“It ticks the boxes we need as a business,” Dee concludes.