Putting customers back in control

In a fast-changing mobile market, flexibility and responsiveness is everything. For Project Business Solutions, plan.com delivered the tools, support and customisation needed to break free from outdated processes – and take their customer service to the next level.

Project Business Solutions is a part of SEBB Group, a UK-based telecoms and IT provider. We spoke to the Director, Michael Gibbons, to learn how our partnership has helped simplify mobile for businesses across the UK.

Overcoming inflexible tariffs and slow support

Before becoming a plan.com partner, Michael and his team faced challenges that many providers still struggle with today – inflexible tariffs, a lack of transparency, and painfully slow support.

“Many providers offered rigid packages and outdated processes, which made it difficult to meet client expectations for customisation, transparency, and speed,” said Michael.

Flexibility, visibility and a platform built for progress

Our solution solved all of these frustrations by putting customers in the driver’s seat of their mobiles. “my.plan stood out immediately. It gives us and our customers full control over every aspect of their mobile estate, from tracking usage to setting spend limits and roaming permissions,” added Michael.

Backed by plan.com’s unparalleled platforms, Project Business Solutions can now deliver fully tailored solutions built around each customer’s specific needs. The customisability of our tariffs has become a key differentiator for the business, and the integrated quote builder in our partner platform, makes personalising tariffs quick and simple.

“plan has played a key role in both winning new customers and retaining existing ones. The ability to offer fully flexible, tailored mobile solutions has set us apart from competitors and given customers confidence in our service.”

But it’s not just the platform or the flexibility that makes plan.com stand out. For Michael, the real difference comes from the people.

“Our Account Manager is genuinely second to none – consistently proactive, responsive, and always one step ahead in identifying new ways to enhance the mobile solutions we offer our clients.”

This partnership has been especially powerful when supporting customers with highly complex or sensitive requirements – particularly within their not-for-profit brand, SwitchAid.

“One standout example involved a client which supports vulnerable young mothers. The project required 400 fixed-term, fixed-spend SIMs, which needed to be transferred to end users when they were ready to take ownership, while seamlessly replacing them with new connections to support others in similar situations. No other provider was able to accommodate this – but plan.com made it possible.”

With plan.com’s flexible approach, Project Business Solutions delivered a fully compliant, carefully tailored solution that met the unique requirements of both the customer and the funding body, without compromising on speed or service.

A stronger offering, smarter service and real impact

The partnership between Project Business Solutions and plan.com has transformed the way they serve and support their customers. From enhanced visibility and control to faster service and fully bespoke tariffs, they’ve created a mobile proposition that’s not just fit for purpose but built for growth.

Most importantly, it’s a partnership that empowers their team to go above and beyond, delivering real value, even in the most difficult and sensitive scenarios.