KEEP YOUR MOBILES UP AND RUNNING
O2 is upgrading its network as part of a nationwide rollout of newer technologies. These improvements will enhance speed, coverage, and call quality - but devices with outdated settings may soon stop working as expected.
If your settings aren’t up to date, you could lose access to essential services like data, calls, and texts.
The fix is quick and easy, just follow our simple guide below – it takes less than 2 minutes!
What you’ll gain:
5G*
Lightning-fast speeds for smooth streaming and downloads.
*Standalone 5G requires a compatible 5G handset and SIM.
Roaming
Seamless mobile access abroad with calls, texts, and data.
MMS
Full support for sending and receiving MMS.
Wi-Fi & 4G Calling
Clear calls over Wi-Fi or 4G.
What you could lose:
Calls
Unable to make or receive voice calls.
Texts
SMS messages may fail to send or be received.
Mobile Data
Internet access may stop working.
Network Features
Loss of advanced services like VoLTE and Wi-Fi Calling.
update your
settings.
Follow the simple steps for your device below to ensure you stay fully connected:
CAN’T FIND
YOUR DEVICE?
If your operating system is not listed, you can update your settings manually as follows:
1
Go to your Settings
2
Locate your Access Point Names (sometimes called Mobile Data Network or APN)
3
Go to your Settings - Edit the existing settings with the following details:
| APN | data.plan.com |
| Username | plan |
| PASSWORD | (Leave this field empty) |
4
Save & Restart your device
NEED SUPPORT?
Our AI bot is available 24/7 and can help you update your settings quickly.
If you need further assistance, our experienced team of Customer Support Executives is on hand to provide support.
