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Success stories
Discover how plan.com and my.plan are transforming mobile management
for partners and customers across the UK.
Trusted by thousands
of UK businesses
Ethan was fantastic every step of the way helping me understand and work through the different options I had once we decided which route to take he was swift efficient and got the job done.
Josh was very kind and polite and fixed this issue with efficiency and grace.
Polite and very helpful getting me a better deal on my contract thank you very much, would recommend.
Renee was polite and professional and helped me with my query until resolved and answered questions I asked and made me feel happy about the service, she’s an asset. 5 star all the way.
I have been with plan.com for years now and it has been a great experience. I have been looked after really well especially by Helen who always makes it easy to update and upgrade my account with various devices. She is super friendly and represents the company exceptionally. I would highly recommend.
Waryck was absolutely amazing. He was incredibly patient, professional, and truly helpful. What I appreciated most was that he was never pushy. He didn’t try to convince me to leave my existing provider at all. Instead, he supported me in making the decision that felt right for me. I’m so glad he was the one who assisted me, and I’m genuinely grateful for his help.
Renee was amazing, she was kind, approachable and able to find a solution to the problem quickly and efficently. She followed through and was available after the the process had been completed.
Lily was absolutely brilliant. She answered all my questions with professionalism and was fully knowledgeable across a range of topics that I discussed with her. An excellent representative for Plan. Well done Lily.
Alexander was great on the phone with positive attitude. She's the kind of person you want to handle your query. Very polite and friendly.
My mobile had stopped receiving data. i had tried all the google fixes and was at a loss. I rang Chloe Mathews at plan.com and she quickly emailed me the simple step by step solution - am totally happy with the service i have received.
I want to thank plan.com for the great customer service I received from Millie Rogers. I had been putting off upgrading my mobile service plan for over two years, but after speaking with Millie, everything became so much clearer. She took the time to explain all the available plans and their benefits in a way that was easy to understand, and she even guided me through completing the necessary forms.
Kaiden was a massive help! Made the process incredibly quick, easy and straight forward! He was very friendly, helpful. Would 100% recommend!
Waryck Anderton was very precise, professional and knowledgeable about my issue. He made me feel secure for making the changes, especially in the current climate we live in regarding scam callers. I'm very happy to have had him as an adviser and really appreciative for the upgrade.
Thank you for helping me review the account and making the best of what’s available. Helen was super cheerful and explained everything very clearly. Thanks, Helen!
Several members of the team provided excellent service to help me reconfigure the necessary settings to cope with O2’s upgrade. Thank you.
I dealt with Helen Sobanja who knew exactly what I was looking for and guided me through all areas of setting up my new contract with ease and patience. Any questions I had were answered. She was a pleasure to do business with. I like plan.com. To date I cant fault it. I feel that customers and their requirements are well taken care of without the pressure of the hard sell.
Craig has understood my needs over the last few years. Without hassle and direct plain explanations he has saved our company thousands.
Helen called me to inform me about upgrades and free trail offers. However I didn't feel the need for these. I did need assistance with my phone signal. The O2 signal is very poor in my office. I asked if she could suggested switching to another provider. EE was available and talked me through the process of changing my Sim. She was very informative and helpful and a pleasure to talk with.
It is such a relief to be able to speak to a real human being and additionally rewarding when those who are addressing my needs do so with such understanding and efficiency, in a way which makes me feel that my satisfaction is of genuine concern to plan.com. I am a CLIENT and not merely a number!
Lily and Abigail have both been brilliant and went out their way to get the ESIMs up and ready and then activated once I scanned the QR code. Many thanks
Being someone that struggles with tech & takes me days or even weeks to actually call and sort my affairs, Josh helped me today and he was so patient and lovely with me and sorted out my problem straight away. 5*’s for customer service! Thank you 🙏
AI agent took the call initially but was passed to the customer service team. Requested a call back so I didnt have to wait on hold and was called back within an hour. Really helpful customer service rep sorted my query not problem
After 20+ years with Vodafone with prices creeping up and up, I decided to let Plan.com find me a better deal. Which they did by a significant amount. Initially they Switched me to O2 but the service wasn't good in my area. After a month I reached back out and they were extremely quick in responding and Switched me to EE which has been 100% better. Read more →
Five star service. I had a brilliant experience with Jack today — he was incredibly helpful, knowledgeable, and patient while helping me transfer everything to my new iPhone. He made the whole process quick and stress-free, explaining everything clearly and going the extra mile to make sure I was happy before leaving. Fantastic service — thank you, Jack
Amanda was so helpful and understood exactly what I needed to do as I changed my phone and my data wasn't working. She went step by step and talked me through the process of how to solve the problem i was having with my new phone. I can see Amanda going far in her role and hopefully becoming a manager or even training staff. Read more →
I was assisted by Tom when I needed to update my mobile. He is an extremely helpful young man and nothing was too much trouble for him. A great asset to plan.com.
It was a great experience speaking with Keeley as she is very patient answering and helping out all the queries. Highly recommendedI needed a new phone contract and Keeley helped me with that. She is very patient and kind enough.
Amanda was excellent - she listened, was patient, gave good & helpful advice, and when she wanted to double check on things, she went to a colleague and came straight back to me. She is a great Ambassador for you and for the Customer Services Team - well done Amanda! ⭐️ 11/10 -
Overall an excellent experience. Keeley was patient, and extremely knowledgeable in her field. My brief was very specific. Even when Keeley could have closed the sale, she found a slightly lower spec phone (still within my brief), resulting in a lower than expected plan. Keeley, thank you for your help. Glen iUk
Lisa was so helpful at micro coaching me on how to stop getting advertising texts from a blocked number that not subscribed too that was charging my account to receive… Deals 4 you! My IT skills are non existent so i had to be lead through step by step. Great listener and very patient. First Class customer service agent.
I have been with plan.com for years now and it has been a great experience. I have been looked after really well especially by Helen who always makes it easy to update and upgrade my account with various devices. She is super friendly and represents the company exceptionally. I would highly recommend.
Best phone company
Ethan was fantastic every step of the way helping me understand and work through the different options I had once we decided which route to take he was swift efficient and got the job done Very impressive
Great service and saved me over £100 on my monthly phone contract bill and gave me an upgrade to a new a higher spec latest Samsung ultra phone.
Kaiden called me to discuss my current plan with EE and managed to get me a much better deal! £15 savings a month is awesome. I’m usually a little skeptical of these things but I’m glad I answered the call and I’m even happier that Kaiden got things sorted for me so quickly. Seamless and easy is just what I like and the added bonus of a monthly saving is music to my ears.
Julian is a credit to Plan.com and makes sure you get the best deal for your money. Second handset and contract taken out, hassle free and designed to make business work easier! Highly recommend 👌
Amanda was very helpful, she explained what had happened and then offered options to go forward. I now have a better updated tariff.
Helen from plan.com was absolutely amazing, made it so easy to upgrade to my new phone. No hassle and explained everything perfectly for me to understand
Tyler was absolutely fantastic and professional from start to finish. I was skeptical receiving a call as it suggested scam but it was not. Great business option and was able to look up the business whilst on the phone with Tyler. Switch was very easy and efficient and great deal!
I want to express my sincere appreciation for the outstanding customer service I received from Hollie at Plan.com. She was incredibly swift, professional, and polite in resolving my internet issue, which had stopped working on Sunday. From the moment I contacted her, Hollie handled the situation with great efficiency and care, ensuring everything was back up and running smoothly in no time. Read more →
Waryck made switching very easy, and even saved me money too! Great Service
Transforming mobile management
“From a spark of an idea to a market leader – that’s the journey of my.plan. Our platform has been transforming the way thousands of businesses manage their mobile estate, and we’re just getting started.”
Changing the way businesses manage their mobiles
With the Platinum package, Devereux Transport gained effortless control and full visibility over usage.
“We can now be proactive and self-manage our account.”
The decision to choose plan.com was based on three key requirements: containing costs, improving visibility over bills and gaining control over the company’s mobile communications.
“Great user interface, even greater visibility.”
my.plan gave the team complete visibility and control over their fleet, cutting down on admin and making day-to-day management efficient.
"The simplicity of my.plan has made a tangible difference to our operations."
With clearer oversight and proactive management tools, Hibernian FC reduced mobile usage costs and gained full transparency over their account.
“Finance now has increased visibility over usage and bills.”
With plan.com, Reed Boardall can monitor usage, customise restrictions and manage its entire fleet’s mobile needs with confidence.
"my.plan is an ideal solution for what we needed."
Transforming partnerships
“Partnering with plan.com puts you right at the forefront of the market. You’ll gain access to our industry-leading commercials, expert support teams, and award-winning technology – everything you need to build a customer offering that truly stands apart.”
Partner success with plan.com
The customisability of tariffs has become a key differentiator that helps win customers.
160% growth in the last 5 years
The efficiency of my.plan means fewer support tickets, less back-and-forth and faster resolutions.
Customer base grown by 111%
my.plan gives Eazycomm the control, visibility, and speed they need to deliver A-star service to every customer.
1,350+ connections in just 6 months
Whether it's commercials, marketing or customer support, there is always someone at plan.com who takes ownership.
97% customer retention
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The level of visibility and control my.plan provides is unlike anything else One Connectivity has seen.
10+ years of partnership
The network winners choose
a platform that delivers.
Frequently Asked Questions
How can I be featured in a success story?
Great to know you would be interested in sharing your story! Simply email [email protected] and the Marketing team will take it from there.
If I am interested in a video success story, will you arrange for the production of it?
Absolutely! We will arrange for video production at either our headquarters on the Isle of Man or your respective office, at a date and time suitable to you.
Do I need to be a large business to be considered for a success story?
Not at all! We feature businesses of all sizes and industries – what matters most is showcasing the impact of our partnership.
How long does it take to create a success story?
The process is straightforward and typically takes 2–4 weeks from initial interview to publication, depending on the format (written or video).
Will I get to review the success story before it’s published?
100%! You’ll have the opportunity to review and approve all content before it goes live.
Is there a cost for my business to be featured?
There’s absolutely no cost to you! Success stories are part of our commitment to celebrate you and our collective wins.
What are the benefits of being featured in a success story?
Your business gets the spotlight! By featuring your story across our website, social channels, and marketing campaigns, we’ll showcase your success with plan to a wide audience – celebrating your achievements and inspiring others.
Can my team be involved in the video success story?
Of course! We encourage including team members in the video success story, whether it’s key decision-makers or employees who use my.plan daily.
Where will the success story be promoted once it’s complete?
Success stories are featured on the plan.com website, our social media channels, email newsletters and in any other marketing material.
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Experience how our powerful platform can transform your business.