HOW TO ACTIVATE YOUR SIM CARD

Let's get started

LET'S CONNECT

Welcome to plan.com!

Received a new SIM from us or your plan.com Partner? All that's left to do is get connected.

Here's what to do when you receive a new SIM:

  1. Call the plan.com Customer Services Team on +44(0)3300 88 18 18
  2. We'll ask you for the serial number of your new SIM - you can find this on the back of the SIM or under the barcode
  3. Wait for a signal and the O2 symbol to appear on your screen this can take up to 24 hours but is usually much quicker

And that's it, you're all set up!

Support

plan.com

Who is plan.com?

We are your airtime provider. This means you get to enjoy all the benefits of the O2 network and its excellent UK coverage. But in addition, we also provide you with a unique, powerful, additional layer of access that gives you a level of real-time information, insight and support beyond anything that any other network provider is able to deliver.

WHY US?

Nothing off the peg.
Only tailored solutions to fit your business.

Mobile, hosted voice, broadband, software... we can take care of all your business communications, so you can focus on your business. Working with our UK-wide network of expert partners, we offer tailored solutions that fit your business needs.

Tell me more

MY.PLAN

Direct insight into
every device.

As a plan.com customer you have complimentary access to my.plan, our industry-leading, award winning online portal.

my.plan delivers 24/7/365 insight into your bills and services as well as a series of tools to help you manage your business comms.

Find out more

All my.plan screenshots represent an exciting new version of my.plan that will available later this year. They do not represent the current my.plan experience.

PLAN.COM PARTNERS

Your business communication experts

We don't sell direct, our route to market is via a network of 650 independent Partners. Your plan.com Partner is the business that brought you onboard and sold you your bespoke business contract. They are there to support you each step of the way.

PLAN.COM & O2

The most beneficial business combination

As a plan.com customer you enjoy all the benefits of the O2 network and its excellent UK coverage. Rated as the best performing network for reliability by GWS, 02 is the biggest mobile network in the UK.

SUPPORT

High tech meets good old-fashioned personal service

When you need to speak to someone, the business partner who brought you to plan.com and knows your business needs inside and out, will be on hand to help.

Alternatively, our experienced team of Customer Support Executives is on-hand weekdays 7am - 8pm and weekends 8am - 5pm to provide personalised support for all plan.com customers.

Telephone: +44(0)3300 88 18 18

You can also contact us directly via plan.com/support