The only communications tool for early morning, evenings and weekends.
As a private nursing and social care agency, Concept Care Practice prides itself on providing an empathetic and personalised service. Based in Reading, it supplies temporary and permanent health and care professionals who can provide an array of services, including 24-hour or live-in care, palliative care, cancer care, elderly support, high dependency services and learning and physical disability care.
WHAT ISSUES
DID PLAN.COM
HELP SOLVE?
Supporting vulnerable people means being accessible at all times, so having reliable communications tools, including fit-for-purpose phone services and IT support, is crucial. The business operates an on-call service outside of office hours while off-site, and so needs to operate a number of mobile phones within these periods to keep in touch with clients, staff and candidates. However, over the past 18 years, the company has felt compelled to switch network providers several times, due to dissatisfaction with the service and the value they were getting.
As Dora Martin, Managing Director of Concept Care Practice explains, “As the only communications tool for early morning, evenings and weekends, our mobile phones must be reliable and if any issues occur, they have to be resolved promptly. If not, vulnerable people’s welfare, as well as our reputation, could be greatly affected. And, same as all businesses, we want value for money, and we found this was not always the case.
I was ready for a change and plan.com have not disappointed.
24/7
Support and Care
20
Years' Experience
Multiple
Sites across the UK
The proof is in the pudding, as they say, and we have just renewed our contract with plan.com and also upgraded our mobile phones, which all went smoothly
Concept Care
The result.
Plan.com keep in touch and they act promptly when I have questions or queries. And I do get value for money.
Martin initially came into contact with Prestige, a partner of plan.com at a time when she was very unhappy with the service she was receiving from the business’ existing network provider. She was impressed that they explained the various options without being pushy and demonstrated that they listen to their customers.
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